Frequently Asked Questions (FAQ)
About Tough MaMa
Products & Ordering
What kinds of appliances do you carry?
We offer a wide range of home and kitchen appliances, including cooking (e.g. air fryer, rice cooker, induction cooker), home care (fans, air-conditioners, laundry), beauty (hair dryers, curlers), and branded lines (e.g. Coldfront, Hello Kitty).
How do I place an order online?
Browse the product categories, select the item you want, choose quantity, and add to cart. Proceed to checkout, fill in your shipping and billing details, choose a payment method, and complete the order.
Can I modify or cancel my order after submission?
Yes, but only within a limited time before shipping. Please contact our customer service immediately (via phone or email) with your order number, and we will check if we can stop or adjust it.
Do you have minimum order amounts or bulk discount rates?
For typical retail orders, there is no minimum. For bulk or commercial orders, please contact our sales team to discuss volume pricing and special terms.
Shipping, Delivery & Returns
Which areas do you deliver to?
We deliver within the Philippines. For certain remote or far provinces, additional shipping fees may apply, or service may be limited.
How much is the shipping fee and how long does delivery take?
Shipping fee depends on your location, package size, and weight. Typically, delivery takes 2–7 business days depending on your area and courier.
(You may want to check with your local branch or shipping partner for exact estimates.)
What is your return or exchange policy?
If you receive a defective or incorrect item, you can request a return or exchange within a specified period (e.g. 7 days) from receipt. The item must be unused, in original packaging, with all accessories. Upon validation, we will arrange for replacement or refund, less shipping if applicable.
What happens if my appliance arrives damaged during shipping?
Take photos of the damaged packaging and item immediately, and contact our customer service within 24 hours. We’ll coordinate with our courier to process a replacement or refund.
Warranty, Support & After-Sales
What kinds of appliances do you carry?
Yes. We provide a Lifetime Service Free Warranty (or similar tagline as advertised).
Tough Mama Appliances
However, warranty depends on the product model and terms. Please check the warranty card or product page for details.
How do I place an order online?
Warranty typically covers manufacturing defects in parts or workmanship. It usually does not cover damage due to misuse, accidents, unauthorized repairs, or wear & tear. Please refer to the warranty terms provided with each product.
Can I modify or cancel my order after submission?
Contact our customer support via phone or email, provide your proof of purchase (invoice), serial number, photos (if relevant), and a description of the issue. We will assess and guide you to the nearest service center or arrange pickup if available.
Do you have minimum order amounts or bulk discount rates?
Yes. We maintain spare parts inventory for many of our models and can provide repair service via authorized centers. Contact us and we’ll check availability and cost based on your model.